When will my order ship?
Most orders are handmade and ship within 3–5 business days after your order is placed. During holidays and peak seasons, processing times may be slightly longer. Once your order ships, you'll receive a tracking number via email.
Can I personalize my order?
Yes! Most of our products can be personalized with names, ages, dates, or other custom details. Simply enter your personalization information on the product page before adding your item to your cart.
Do you send proofs before making my order?
Proofs are available upon request for most personalized items. If you'd like to see a proof before production begins, please leave a note at checkout or contact us after placing your order.
Can I request custom colors or design changes?
We love creating custom designs! If you're looking for a different color scheme or have a special request, please contact us before placing your order. We'll do our best to accommodate your vision.
What if I need my order sooner?
If you need your order by a specific date, please contact us before placing your order. We'll let you know if we're able to accommodate a rush request.
Can I cancel or change my order?
Because every item is made to order, cancellations or changes can only be accepted before production begins. Please contact us as soon as possible if you need to make a change.
Do you accept returns?
Due to the personalized nature of our products, we do not accept returns or exchanges on custom orders. However, if your order arrives damaged or there's an issue with your purchase, please contact us within 7 days of delivery, and we'll work to make it right.
What materials do you use?
Our products are handcrafted using high-quality materials to ensure a beautiful finished product. Material details may vary by item and can be found on each product listing.
How should I care for my shirt?
To keep your shirt looking its best:
- Wash inside out in cold water.
- Use a gentle cycle.
- Do not bleach.
- Tumble dry low or hang to dry.
- Do not iron directly over the design.
Do you offer matching party decorations?
Yes! Many of our birthday collections include coordinating shirts, cake toppers, cupcake toppers, and stickers. Browse our collections to create a beautifully coordinated celebration.
Where do you ship?
We currently ship throughout the United States. If you're located outside the U.S., please contact us before placing your order to discuss available shipping options.