
Frequently asked questions
A: At The Moonchild Company, we strive to ensure your T-shirt reaches you as quickly and efficiently as possible. We offer several shipping options to cater to your needs:
1. Standard Shipping: Typically takes 5-7 business days for delivery. This option is perfect for those who plan ahead and are not in a rush to receive their T-shirts.
2. Expedited Shipping: If you need your order sooner, our expedited shipping delivers within 2-3 business days. This option is ideal for last-minute gifts or special occasions.
3. Overnight Shipping: For those who need their T-shirts urgently, we offer an overnight shipping option. Orders placed before 12 PM (noon) are delivered the next business day.
All orders are processed within 24-48 hours to ensure prompt delivery. Additionally, once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey in real-time. We are committed to providing a seamless shopping experience, and our comprehensive shipping options reflect our dedication to customer satisfaction.
A: At The Moonchild Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your T-shirt, you can return it within 30 days of the delivery date.
To initiate a return, please follow these steps:
1. Contact our customer service team at themoonchildcompany@gmail.com to obtain a Return Merchandise Authorization (RMA) number. This number must be clearly written on the outside of your return package.
2. Ensure the T-shirt is in its original condition with all tags attached. We cannot accept returns of items that have been washed, worn, or damaged.
3. Package the T-shirt securely to prevent damage during shipping. Include a copy of your receipt and the RMA number inside the package.
4. Ship the package : we will forward you a return label to print from home.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Once we receive and inspect the returned T-shirt, we will process a refund to your original payment method within 7-10 business days.
For an exchange, please indicate the desired size or style in your return package or discuss it with our customer service team when obtaining your RMA number.
Thank you for shopping with The Moonchild Company!
We appreciate your business and aim to improve your online shopping experience.
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123-456-7890
